POLICIES
Filler
Office Hours
Bookings

Payment
  Agency Check. (A 7 working day clearance period may apply) Agency checks not accepted for bookings made within 10 days of departure. A money order or certified check may be submitted under these circumstances.
Credit Cards. AX, BA, CA, DS. Restrictions apply. Please ask for details at time of booking. The travel agency is responsible for obtaining the appropriate credit card documentation. A credit card letter of responsibility must be completed and faxed to 216-228-8565. Commision checks are sent with the tickets.

No credit card payments on one way tickets or if credit card is issued from a bank outside the United States.

Fares
Frequent Flyer
Seat Assignments & Special Service Requests
Ticket Delivery
Name Changes
Cancellation Fees
Changes
Refunds
Travel Documentation